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Do you have a question regarding our site or products? If you can't find the answer here, please contact us and we will have an answer for you in 24 hours.
What payment method do you accept? TOP We accept Visa, Mastercard, Cheque and Money Orders. Orders that are paid for by Cheque or Money Order will not be posted until the funds have been cleared. What are your shipping costs? TOP The standard shipping of parcels to Australian addresses will be added at checkout, it is a flat rate of $9.00. Should you require your parcel in a hurry, add the express postage item to your cart, this is an extra charge to cover the cost of express postage and handling, choose your area from the drop down box. International customers will be contacted to advise their shipping rate. Can I view your products anywhere other than the website? TOP Yes, we have a Toy & Gift Shop at 3/25 Ross Street, Glenbrook NSW 2773, phone 02 4739 9224. What is the recommended age group for the products? TOP Unless stated otherwise, all of the products on this website are for 3+ age group. How long does shipping take? TOP We will post your order through Australia Post within 24 hours of receiving it (provided we have the item in stock). Depending on your location within Australia, you order should arrive in between 2-5 days of us posting it. Where are you located? TOP We are at Shop 3/25 Ross Street, Glenbrook NSW 2773, phone 02 4739 9224. Is it possible to pick up an order? TOP Yes, you can pick it up from our Toy & Gift Shop at 3/25 Ross Street, Glenbrook NSW 2773 phone 02 4739 9224. Can I Lay by an item? TOP Yes we accept 8 week lay - bys, a deposit of 25% must be paid to secure your order, payments must then be made on a weekly basis. Contact us to arrange a lay by. |
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